Please see a red-jacketed Customer Care Representative for more information.
Every quarter, the Port Authority recognizes airport employees who go above and beyond their normal duties to assist our customers (Port Authority employees are ineligible). If our 128 million-plus airport customers represented a country’s population, it would be the 11th most-populated nation in the world.
These employees, who represent airlines, concessions, government agencies and other business partners, have come through for customers time and again, whether it was helping someone to make a connecting flight under seemingly impossible deadlines, personally delivering misplaced Christmas presents to a customer’s home, or – on several occasions – performing life-saving CPR or administering defibrillation to stabilize customers until emergency medical help arrived.
In 2007, the Port Authority launched a dedicated email address asking customers for their input and feedback to enhance the customer experience and solicit ideas about improving the airports.
Hello and welcome to our airport’s Customer Care Connection.
Below you’ll find details about the Port Authority’s enhanced customer service program that provides you with the best amenities and services possible.
Parents need to know that - Live Video Streaming App! is a tool for broadcasting live-streaming videos and watching others' videos.
With that many people, emergencies big and small are always bound to occur, and when they do, the people employed throughout the Port Authority’s airport system are there to meet the challenge.
Over the years, hundreds of travelers have lauded employees at our airports for providing assistance in nearly every situation imaginable.
The areas can be found both before and after security checkpoints at each airport.
All service animal relief areas are ADA accessible.